Returns & Exchanges
We want you to love your signature scent; however, if you are not completely satisfied with your KAYALI purchase, we offer a 30-day return policy for a full refund or exchange. Please ensure that the fragrance bottles are returned in their original packaging and meet our usage guidelines for a successful return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the fragrance in its original box and use the provided shipping label to ensure the glass bottle is protected during transit.
Ship It Back
Drop off your package at any authorized carrier location. We recommend keeping your tracking number until your refund has been confirmed.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing